(Y)our Commitments
We are committed to providing high quality service in addition to the professionalism and competency required of every Registered Migration Agent.
Our Service Charter sets out the quality of service that you, our client can expect from us and describes our approach to service quality and responsiveness, two of our six founding principles.
*So we can fully understand your needs, our face-to-face consultation with you will not be timed;
*Within 2 days, we will either reply to your emails or inform you if a response will take longer;
*If you leave us a phone voice message, we will return your calls within 24 hours;
Our written advice to you will be thorough and easy to understand. We will also ask for your feedback on the quality of our written advice;
We will safeguard your personal information by:
*not releasing any information about your case before seeking your permission;
*securely storing your physical & electronic file;
*not backing up our data to a cloud service.
You can assist us by:
1. not providing any false or misleading information;
2. providing supporting documents in a timely manner;
3. promptly advising us of any change in your personal circumstances;
4. making prompt payment of invoices; and
5. advising us if you are dissatisfied with any aspect of our service so we can address your concerns.
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Why Choose Us
Assure Visa Pty Ltd is an Australian company registered under the Australian Corporations Act 2001 and provides immigration advice and representation. We strive to deliver quality service for our clients.
Registered
Registered with the Migration Agents Registration Authority.
Professional
Honest advice, Responsive, and Open Communications.
Affordable
Competitive professional fees & delivering value for money.
Experienced
Over 28 years of immigration in the immigration environment.